In general International (free/discounted shipping) orders are sent out within 3-4 days for delivery to the target country, which can take up to 3 weeks but usually takes only a few days. To be delivered to you the order has to pass through customs in your country. Customs randomly screen packages (this happens to us too), this process can easily take a further week. Finally if they determinate that duty is due the package will be held at your post office for you to pay the customs on it, in the USA they normally put a card in your letterbox, but this can easily be overlooked. If we have send a package to you (and it shows as shipped) and more than 3 weeks have passed please check your local post office and ask if an International package is waiting.
In almost all cases: (lost packages are VERY rare)
- The package is sitting in the customers local post office
- The customer has moved and just assumes the post office will forward the package (seems odd but happens a lot)
- The package has been delayed by customs
- The package was incorrectly delivered even though the address was correct
Less than one package per year is typically lost forever, although some (2-3 a year) take 3-4 months to surface.
If you need your order in a hurry choose one of the expidited delivery options, it might appear to be the same as our free shipping but it will get to the post office the same day we fill the order. This makes significantly more difference on International orders than on domestic orders.
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