Tuesday, August 21, 2007

Where is my Order Confirmation E-Mail?

All orders placed on our websites are confirmed by sending an e-mail to the address listed on the account placing the order, please do not use temporary or incorrect e-mail addresses, we will never send you spam or unwanted e-mails or share your information with any other company. Whenever an order status changes another e-mail is sent to this same address (if you change the e-mail address on your account after the order is placed we still use the one you had when you placed the order).

If you do not receive a confirmation e-mail then one of the following may have occurred:
  • Your e-mail address may have been incorrectly entered, check your account by clicking on the "My Account" link. If wrong correct it and send an e-mail from the correct account to sales@yarnandfiber.com quoting your account name.
  • If your e-mail is correct your ISP or spam filter may be sending our e-mails to your junk or bulk e-mail folders, check these next.
  • Your order may not have been completely processed. For the order to be logged into the system the payment gateway must report back to our website. Occasionally this process fails due to internet connection failures or user error (closing the browser during payment). In this case we WILL spot the problem as the order is logged completely into the payment portal, however it will cause delays. In these cases we will recover the order and place it again for you.

The absolute best way to check the status of your order is to check your account on our web site. All of your orders and their states, and any other messages can be retrieved here. For this reason it is important to rememeber your account login. If you forget your login it can be automatically e-mailed to you by clicking on the "Password forgotton? Click here." link.

If you do not see your order in the list please e-mail sales@yarnandfiber.com and report your name and when you placed your order and we will find it for you. If you cannot get into your account your e-mail address was most likely incorrectly entered, in this case again e-mail us from the account you wish to use and quote your account name and order date and we will correct your account for you.

No comments: