Sunday, September 28, 2014

Login and Email addresses - issues with login

Seems like this year has been a bad year for email and we have been forced to make a few changes.

Firstly if you had not been receiving our newletters or email confirmations for a while, this should have changed. We are now using a new outgoing mail server which should help with prompt delivery of outgoing mail without leaving us open to abuse by spammers.

Secondly we now require email authentication. So you can't put in an invalid email address when you sign up for newletters or create an account. This might cause issues for those few you of you without an email address. If you want to use a bad address to avoid getting newletters, please don't. Simply go into your account settings and turn off newsletters, it is as simple as that.

Thirdly we now will "lock out" attempts to hack into accounts. This means if you enter a bad password, or email address on multiple attempts we will lock out your account for a short while. Simply continue to browse our site (actively) for a few minutes, visiting different pages, and you will be allowed to try again, but this time try to get your account email and password correct!

If you cannot remember your password, please click on "forgot password" and follow the directions, you will be emailed a new password. Do not do this multiple times. Only the last password will work.

We hope you appreciate the new changes. They will reduce activity on our webserver and improve your experience while on our site.

Tuesday, April 22, 2014

New location

We are now settled in to our new location at 14 East Broadway, Derry, NH. I would like to thank everyone for their support. We have updated our systems so if anyone has any issues please let us know. Have a great year.

Friday, February 15, 2013

Technical Difficulties

Today (Friday 15th February 2013) we are experiencing some technical difficulties with our webserver and data server. This has necessitated reinstallation of key components and as such our web site will be down for several hours. During this period we will attempt to recover all data but may loose some information. If you believe we have lost an order or other communication please contact us as mailto:support@yarnandfibercom


Yarn and Fiber Company Technical Support

Thursday, September 6, 2012

Most requested enquiry

It's odd, and really you wouldn't expect it, but the most common request I have is "Please can you put me back on your mailing list, I accidentally clicked the link to unsubscribe and I want to continue to receive your newsletters"

The skeptics among you will say, sure you have to be joking. And I would have too, but seriously this is the most requested item of technical support. Believe it or not.

Possibly one of the reasons is we make it way too easy to unsubscribe from our newsletters, one click and you are off the list. Again believe it or not, pretty much that is the current law, you can't send out mass emails without a clear and concise way to unsubscribe. I should know I have done campaigns for many fortune 500 companies, and they aren't too keen to ignore consumer guidelines.

The good news for anyone accidentally unsubscribing is that it is just as easy to resubscribe. The easiest way is to click on the other link in your email, the one to visit the site. This will put you right back on the list. If you accidentally also deleted the email then you need to sign up again. Just put your email back into the list by signing up for the prize giveaway, or if you have an account you can do this in the account options under "My account" on the website.

Finally, I know I have mentioned it before but it bears mentioning again. Many people are very nervous about entering private information online, afraid of identity theft, compromised credit cards etc. And it has happened at many high profile companies let alone little ones like ours. So why do I say shop safely at The Yarn and Fiber Company?

It's as simple as this. We could save money by recording your credit card and personal information in our fairly secure (and unshared) database, but we don't. If we did we would reduce our credit card fees, but we don't. Why? Because we are consumers too!

All our credit card processing goes ONLY to the bank, and is never recorded in our database, so far the bank has never been compromised and so you can rest assured that your data is not safe with us, we don't even get it, instead it is safe with your bank, exactly where it should be.

We look forward to a great season with you, our confident customers.