Web site outage December 12-13

We are sorry for any inconvenience caused to our customers due to the outage that occured last weekend. Unfortunately a record ice storm caused loss of power, cable and telephone over much of southern New Hampshire and eastern Massachusetts. Many areas are still to have their services restored (including our home) although we are pleased that the store returned to service with 12 hours (thank you PSNH) and the web service was restored later on Saturday.

Unfortunately we were unable to "post" that our service was down (we had no way to do so), and apologize for any confusion this may have caused. We hope that service to the rest of our community will be restored in short order as this is causing great hardship for many of our customers and friends.

Normal Internet and shipping service is now fully restored.

New Shipping Options and Calculations

As promised we have revised our free shipping policy (and software) to provide shipping discounts on orders that do not qualify for free shipping.

• All qualifying orders both Domestic and International will still receive free shipping
• Some domestic orders will also qualify for discounted priority shipping
• All non-qualifying orders will be offered a discounted shipping option

As before heavy orders are less likely to qualify. Our software uses a complicated formula but is based on actual shipping estimates. There is no longer a minimum order value for International orders, and no special rules are applied to any order. It is quite possible that in some cases orders that previously may have qualified for free shipping will no longer do so, but all orders will now be eligible for discounted or free shipping. We hope this will be less confusing.

We are constantly working on reducing the cost of shipping and will, as always, pass these savings on to our customers.

New Web Server is Now Live

We are now live on the new web server and have switched to the new database server so things are a lot faster than before............

If for any reason you are still "stuck" on the old server this is because either your browser or ISP has not yet recognised the move. Hopefully you didn't save the IP address in your hosts file!!

If you see Pumpkins on the menu or banner of the website you are on the new server.

If you do not see the new server graphics (and still see the picture of the shop on the top left of your browser) first try closing your browser and then restarting it. You should not need to reboot.

If this does not work you might have to wait until the web reconfigures. Meanwhile you can still checkout on the old server using PayPal (ignore the warning) and we will copy your order to the new system manually. PayPal records the complete transaction so nothing will be lost.

If in doubt feel free to email me at support@yarnandfiber.com or call the shop during business hours at 603.505.4432

New Web Server

We are moving our web hosting to a new server. This move will address a few issues that have been bothering us as well as provide a significant performance improvement. Notably:

• Order confirmation emails will no longer be blocked or spammed by yahoo and comcast
• Emails should arrive faster and without errors
• Overall web site responsiveness should improve noticeably

During the transition you may notice a few temporary hiccups while the "web" reconfigures to recognise the new server location. However we will not lose any orders placed during this time!