Monday, June 21, 2010

Updates to Accounts and Order History

We have made some big changes to the "My Account" Section of the Yarn and Fiber Company website which should improve your shopping experience.

Firstly we have added the ability to download PDF patterns for manufacturers that allow us to do so. You can buy the patterns as a PDF or paper copy, if you purchase as a PDF this is made available to you immediately after checkout, and can be retrieved at any time under your "My Account" page on the web site.

Secondly we have added a way to ask questions about your order status by viewing your order under "My Account" and selecting the appropriate option at the bottom of the order. This is available to you 24 hours a day and links your comment directly to your order (and the person processing it), avoiding possible confusion or delays that can occur with emails or phone calls.


Donna (Random Knits) said...

I have left several comments on my order, requesting that someone contact me in regards to some yarn that has been backordered since June, and yet, I can't get anyone to reply. An email address would be *far* more useful.

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