Monday, May 7, 2007

Credit Card Security and Shipping

Leaving credit card information when making any online purchase is for many a very daunting prospect. There are several things to watch out for.
  • Do you trust the vendor you are purchasing from, and how do you decide this?
  • Is the site protected by a trusted authority?
  • How secure is my information?
  • Will I really get the product I think I ordered?
  • What if I need to return it, how much is that going to cost me?

First off NEVER enter credit card details on a page that is not protected. The browser address bar should be showing https://thewebsitename and not http://thewebsitename and somewhere on the page should be an icon showing the trusted authority (if the page shows errors when you load it it is safe to assume it is not properly protected).

Carefully read the returns policy for the site. If in any doubt call the company by phone, all good web companies will take orders over the phone for nervous customers. Many times it is impossible to tell if a web site represents a real retailer or a part time clearance business run out of someone's basement.

If in any doubt use PayPal. It costs a little more for the retailer, which is why many do not accept it, but payment is done on PayPal's secure web server. Just remember to return to the site after payment and finish the checkout process. Many retailers will loose your order if you do not do this, thankfully CYDJ Designs has technology to recover the details of these sales and it will never be an issue when using one of our sites.

Whatever anyone says unless you know the product you are buying it might not meet your expectations when you order it on-line or from mail order. New products at cheap prices can be shop soiled or returns. Many stores will accept returns but deduct the cost of shipping in both directions, and shipping prices can easily be hiked to cover any apparent discounts, very common with many e-bay retailers.

Our websites are real 9-5 businesses. We do not charge for shipping (US and Canada) and offer a reasonable discount on list prices. We also accept returns on most products with no restocking or other fees (see website for details). How can we do this?

Firstly it really does not cost $9.95 to ship a few skeins of yarn. Many on-line retailers will disagree stating the costs of packaging and staff, however retail stores have considerably more overhead per sale than an on-line store. The overhead is already built into the retail price.

Secondly we created and manage our own websites. This saves us tens of thousands of dollars every year which we pass on to you the customer.

If you have any concerns about using our "Yarn and Fiber" site please contact us directly during business hours 10-5 EST Monday-Friday 603.898.5059 or email

  • We use the Thawte seal of trust to secure our sites
  • Credit card processing is by Cybersource
  • We accept paypal and also purchase orders from approved organizations
  • We ship most orders next business day using USPS in secure weatherproof envelopes

If you do experience any problems using our site please let us know at

1 comment:

shannon said...

it's also important to note that even if the site you're making your credit card transaction on is on a secure server (https://), if you're online via an unsecured wireless connection, your credit card information can still easily be hijacked. security on both ends of the transaction is imperative!!