Why was my Credit Card declined?

Apart from the obvious this may be dues to one of the following issues.

We use Cybersource for credit card processing. Recently Cybersource has had a few technical difficulties. If Cybersource is down it appears as a Credit Card Declined even though there is nothing wrong with your credit card.

We have experienced a recent trend with some credit card companies. If they believe that your credit card is being used in a manner inconsistent with you normal purchasing history, they will decline your card until they verify it with you. In this case you can call the number on the back of your card.

Please always feel free to call our retail store to have your credit card processed over-the-phone, then place your order on-line using the "purchase order" method. Alternatively you can use PayPal to make a credit card purchase as well as to use an existing PayPal account.

This does not make our site less secure. We will not double charge or double ship any orders because of typing errors or website problems. If you want to cancel, change or re-enter an order within a few minutes of placing the original order go ahead with confidence, we will notice it and contact you before the order is charged or shipped.

Also please note. We do not automatically process any credit card orders, all credit card payments are done manually and verified against our orders. Unlike retail stores we prefer payment by Credit Card to any other method as these are much easier for us to handle.