Our eCommerce web sites including www.yarnandfiber.com have three payment methods available, credit card (Amex, discover, Visa and Mastercard), PayPal (you can use your credit card here too) and "Purchase Order or Check".
Credit card processing is performed by CyberSource and cleared through Bank of America, we do not record any of your credit card details on the eCommerce site for security reasons. Occasionaly CyberSource experiences technical problems and is not available. When this happen you can either call the store (during normal business hours), use PayPal (they will take credit card payments) or simply use the Check/Purchase order option and write a note for us to call for payment or that you will call us and when (please do not leave your credit card info in the note). Any order using this method will be held until payment is received, or a purchase order from a business or institution has been received and authorized.
Before calling please go through this simple check list:
1) Did you enter the correct card type? You must select Visa, Mastercard, American Express or Discover correctly.
2) Did you enter the correct expiry date and credit card number?
3) Did you remember to enter the CVV number (on the back of most cards, or the front of an AMEX card)?
It is very unlikely your card be declined due to a change in address, if in any doubt be sure to put the billing address as that on the card and use the shipping address fields for where you want your order delivered to.
In the event that you cannot check out your order is not lost. Just remember to create an account and the cart will be saved until you are able to checkout at a later time.
Final note: Always use a valid e-mail address. This is where we will send you your order status and any other information regarding your order. You may also check the status of your order by visiting your account profile on our website.
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